Does Total Quality Management As An Intervening Variable Have A Positive Effect On The Human Resources Quality

Samrin .


Abstract. The research purpose is to examine the concept of Total Quality Management in the construction company. The effect has a positively impact the process of improving the human resources quality with a particular leadership style and organizational commitment. The concept of Total Quality Management assists the company to improve the goals,  and to make changes continuously. The data obtained through the questionnaires distribute to the employees of the company. The results showed the implementation of Total Quality Management has a positive impact on the company. However, the effectiveness of Total Quality Management takes the role of the leadership style of management and the organizational commitment. The company is considering the implementation of Total Quality Management for employees to follow and execute the entire activity by the procedures. Management is expected to provide the attention and raise the communication in the disclosed to employees with the correct pattern. In conclusion, the Total Quality Management is the suitable choice for the company, due to continuously improve management systems that do not fit with the company culture. The concept of Total Quality Management is beneficial for the development of the company in the future..  


Keywords: Total Quality Management, Leadership Style, Organizational Commitment, Human Resources Quality.

Full Text:



Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational and organizational psychology, 63(1), 1-18.

Becker, B., & Gerhart, B. (1996). The impact of human resource management on organizational performance: Progress and prospects. Academy of management journal, 39(4), 779-801.

Bowen, D. E., & Lawler, E. E. (1992). Total quality-oriented human resources management. Organizational Dynamics, 20(4), 29-41.

Burdett, J. O. (1994). TQM and re-engineering: the battle for the organization of tomorrow. The TQM magazine, 6(2), 7-13.

Crosby, P. B., & Free, Q. I. (1979). The art of making quality certain. New York: New American Library, 17.

Flippo, E. B., & Masud, M. (1995). Manajemen personalia. Erlangga.

Fiedler, Fred E. (1997). Theory of Leadership Effectiveness. New York: McGraw. Hill Book, Company.

Gaspersz, Vincent, (2005). Total Quality Management. Jakarta : PT. Gramedia Pustaka Utama.

Haynes Peter, Fryer Glenda, (2000). Human Resources, Service Quality And Performance. Auckland. New Zealand.

John W.Newstrom and Keith Davis, (2002). Organizational Behavior (New York: McGraw-Hill)

Kanji, G. K. (1996). Implementation and pitfalls of total quality management. Total Quality Management, 7(3), 331-343.

Mudjanarko, S. W., Mayestino, M., & Rasid, N. (2017). Teknologi Rekayasa Material Bambu Dan Additive Foam Concrete Sebagai Uji Coba Campuran Material Pembuatan Paving. JURNAL LENTERA : Kajian Keagamaan, Keilmuan Dan Teknologi, 3(2). Retrieved from

Sari, D. E., & Wajdi, M. B. N. (2017). The Effectiveness Of The Method of GI With Electronic Workbench Study To Improve Activities and Results Student. Educatio : Journal of Education, 2(1), 136–150. Retrieved from

Setiawan, M. I., Sukoco, A., Dhaniarti, I., & Hasyim, C. (2017). The Development of the Central Business District (CBD) Based on Public-Private Partnership. IJTI (International Journal Of Transportation And Infrastructure), 1(1), 9–14. Retrieved from


Wulandari, A. (n.d.). Influence of Education and Work Experience on Work Motivation and Job Performance at Branch Office of BANK J Trust Bank Surabaya. THE SPIRIT OF SOCIETY JOURNAL, 1(1), 12–20. Retrieved from

Kanji, G. K., & Barker, R. L. (1990). Implementation of total quality management. Total Quality Management, 1(3), 375-390.

Malhotra, Naresh. (2014). Basic Marketing Research. Pearson Education. England.

Newstrom, John W. and Keith Davis, (2002). Organizational Behavior. New York: McGraw-Hill.

Robbins, S. P., Judge, T. A., Millett, B., & Jones, M. (2010). OB: the essentials. Pearson Higher Education AU.

Sallis, E. (2014). Total quality management in education. Routledge.

Sashkin, M., & Kiser, K. (1992). What is TQM?. Executive Excellence, 9, 11-11

Schuler, R dan Suzan E. Jackson, (1999), Manajemen Sumber Daya Manusia, Menghadapi Abad 21, Edisi Keenam, Jilid 2, Alih Bahasa: Abdul Rosyid dan

Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations management, 25(1), 83-109.

Tjiptono, Diana, (2003). Total Quality Management. Yogyakarta : Andi.

Afif, Nur Choirul, Dian Utami Sutiksno, Nugroho Hardiyanto, and Aldina Shiratina. 2015. “Building Brand Loyalty Through Increasing Brand Trust And Brand Affect.” International Journal of Scientific & Technology Research 4(11): 336–40.

Lestari, Veronika Nugraheni Sri, and Dwi Cahyono. 2017. “Sistem Pengupahan Di Indonesia.” Economic: Journal of Economic and Islamic Law 8(2): 144–53.

Wajdi, Muh Barid Nizaruddin. 2017. “Rehabilitasi Anak Berhadapan Dengan Hukum Dalam Perspektif Agama (Studi Kasus Metode Pengembangan Mental Spiritual Anak Lembaga Penyelenggaraan Kesejahteraan Sosial Anak Berhadapan Dengan Hukum (LPKS ABH) Di Nganjuk.” JURNAL LENTERA: Kajian Keagamaan, Keilmuan dan Teknologi 3(1): 188–200.

Wajdi, Muh Barid Nizarudin. 2017a. “Islam Dan Radikalisme (Mengurai Makna Terorisme).”

———. 2017b. “Paradigma Pergeseran Educational Technology Menuju Instructional Technology.”

Wajdi, Muh Barid Nizarudin, Mahrus Ali, and Veronika Nugraheni Sri Lestari. 2017. “Definisi Dan Karakteristik Makalah.”


  • There are currently no refbacks.

Copyright (c) 2017 ADRI International Journal Of Marketing and Entrepreneurship

Creative Commons License
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.