Get Created To Work Quality Of Life, Commitment And Performance Of Arrears Collection Of Taxpayers In Samsat Mojokerto

Asmara Indahingwati

Abstract


Abstract. Research to determine the effect of improving the quality of working life and employee commitment to employee performance as sampling took 38 employees in call centers Mojokerto through the total study population. Data dkumpulkan through a Likert scale, and analysis through multiple regression techniques. The results of hypothesis verification showed F = 1202.366; p = 0.000 (p <0.01), indicating both the independent variable is the quality of work life and employee commitment together provide a very significant influence on employee performance variables. The coefficient of determination explain together the two variables is able to contribute effectively to improving the performance of employees amounted to 98.6%. Partial assay results demonstrate the quality of working life gained value t = 17.271; r = 0.350; p = 0.000 (p <0.05), which means the quality of work life directly influence on employee performance improvement, as well as variable gain employee commitment t = 2.240; r = 0.045; p = 0.000 (p <0.05), indicating that employee commitment is a direct influence on employee performance improvement..  


Keywords


Keywords: quality work of life, commitment, job performance

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